Shipping Policy

Turnaround 

Orders are shipped out depending on the quantity of each order:

Smaller orders (such as samples) are shipped within 48 hours Monday – Friday 8am – 5pm;

Larger orders (such as full vessels) can take between 45-60 days before they are shipped;

All delivery periods will be discussed with buyers on an individual basis.

Carriers

Acorn Group Ltd. uses the following carriers (smaller quantities) to deliver our orders:

USPS
UPS
FedEx
DHL

For larger orders requiring sea freight, we will generally ship using Maersk (however this may vary to suit the customers needs).

Order Tracking

If a tracking number is provided by the shipping carrier, we will update your order with tracking information.  Please note, some orders using 1st class USPS mail, will not have tracking numbers.

For bulk orders, we will provide all of the necessary shipping information, including BoL.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and location.  Before the final checkout page, you will be shown what the cost of shipping will be, at which point you can decide to progress with your order.

For bulk orders, we can discuss working on a C&F/CIF basis which will include shipment.

Back Orders

If an item goes on back order, we will ship you the part(s) of your order which is/are in stock.  When the remainder of the item(s) is/are available, we will ship you the rest of your order.  You will not be charged any additional shipping and handling for subsequent shipments.

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